TikTok Returns
For any orders you wish to return that have been placed on TikTok shop.
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Have you received my return?
Once your return has successfully been delivered back to our HQ, our team aim to action your refund within 5 working days. You should receive an email confirming when your return has been received and when your refund has been processed. If you belie
How long does it take to receive a refund?
Upon receiving your returned item(s) at our HQ, our team will initiate the return process within 5 working days. During busy periods such as Black Friday / Christmas, we would kindly ask for you to allow an additional 2 working days for your return t
Do you cover shipping costs for returns?
It’s important to note that return shipping costs are not covered by Luxe Collective Fashion. Return postage is at the buyers cost & responsibility until the returned parcel has arrived safely with us. We highly recommend returning your items using a
Do you offer exchanges?
Unfortunately we currently do not offer exchanges for any orders that have been placed on our platforms. However, you're welcome to return these to us for a refund (permitting that you meet our returns criteria)! To find out how to return an item to
What happens if my item has arrived faulty or damaged?
If you believe you have received a faulty / damaged item, then please contact our customer care team. When you get in touch with us, please kindly provide your order number and a photograph of your item. Depending on the damage and timeframe, our tea