Our policy allows you to return the item up to 14 days from you receiving your item. The order must arrived back at our HQ within these 14 days. Return postage is at the buyers cost & responsibility until it has arrived safely with us. We highly reco

<div data-block="true" data-editor="bklh5" data-offset-key="bdsbe-0-0" id="isPasted">Our policy allows you to return the item up to 14 days from you receiving your item.&#xA0;The order must arrived back at our HQ within these 14 days.&#xA0;<ul><li style="font-size: 16px;">Returned products must be in the same condition as sent out, unworn and with all tags still attached &amp; in the original packaging.</li><li style="font-size: 16px;">For hygiene purposes, no refunds will be given for products that have perfume, makeup, body odours or cigarette smoke present.</li><li style="font-size: 16px;">Any objects found within the returned item or inside of pockets will be seen as evidence of use.</li></ul>Return postage is at the buyers cost &amp; responsibility until it has arrived safely with us.We highly recommend returning your items using a tracked &amp; signed for service to ensure they arrive with us &amp; prevent being lost by the chosen postal service.Only professional couriers are eligible to handle any returns goods back to our HQ. As a business we do not allow general public deliveries for returned goods.&#xA0;Any item that doesn&#x2019;t meet the criteria set out in the return policy will be rejected and returned to the sender. Please note you could be asked to cover the delivery cost of rejected items.For full details on our returns policy, please see <a href="https://luxecollectivefashion.com/pages/returns-policy" rel="noopener noreferrer" target="_blank">here</a>.<div data-block="true" data-editor="d5m7p" data-offset-key="5g2jb-0-0" id="isPasted">Please note: If you have placed an order via our TikTok shop and wish to return it, please see&#xA0;<a href="https://luxecollectivefashion.com/pages/customer-faqs?hcUrl=%2Fen-GB%2Fhow-do-i-return-an-order-placed-on-tiktok-1001863">here</a>.&#xA0; If you have placed an order via our eBay platform and wish to return it, please see&#xA0;<a href="https://luxecollectivefashion.com/pages/customer-faqs?hcUrl=%2Fen-GB%2Farticles%2Febay-returns-222298">here</a>. </div></div><div data-block="true" data-editor="bklh5" data-offset-key="2au1i-0-0"> </div>

What is your website returns policy?

We are so sorry to hear that your item has been unsuitable on this occasion and you’re of course more than welcome to return this to us!. If you wish to return your order, we would kindly ask for you to visit the Luxe Collective Fashion Returns Centr

<div data-block="true" data-editor="ebmif" data-offset-key="33u9c-0-0" id="isPasted">We are so sorry to hear that your item has been unsuitable on this occasion and you&#x2019;re of course more than welcome to return this to us!If you wish to return your order, we would kindly ask for you to visit the <a href="https://luxecollectuk.aftership.com/returns">Luxe Collective Fashion Returns Centre</a> to raise your return request.When requesting a return, we would kindly ask for you to complete the returns form and we will get back to you with further instructions of how to return your order.</div><div data-block="true" data-editor="ebmif" data-offset-key="bsv8m-0-0">Return Eligibility:&#xA0;Our policy allows you to return the item up to 14 days from you receiving your item. The order must arrived back at our HQ within these 14 days.&#xA0;<ul><li style="font-size: 16px;">Returned products must be in the same condition as sent out, unworn and with all tags still attached &amp; in the original packaging.</li><li style="font-size: 16px;">For hygiene purposes, no refunds will be given for products that have perfume, makeup, body odours or cigarette smoke present.</li><li style="font-size: 16px;">Any objects found within the returned item or inside of pockets will be seen as evidence of use.</li></ul>Return postage is at the buyers cost &amp; responsibility until it has arrived safely with us.We highly recommend returning your items using a tracked &amp; signed for service to ensure they arrive with us &amp; prevent being lost by the chosen postal service.Please note: Only professional couriers are eligible to handle any returns goods back to our HQ. As a business we do not allow general public deliveries for returned goods.&#xA0;Any item that doesn&#x2019;t meet the criteria set out in the return policy will be rejected and returned to the sender. Please note you could be asked to cover the delivery cost of rejected items.</div><div data-block="true" data-editor="ebmif" data-offset-key="6mmaf-0-0"> </div><div data-block="true" data-editor="ebmif" data-offset-key="dgrii-0-0">For full details on our returns policy, please see :</div><div data-block="true" data-editor="ebmif" data-offset-key="77sd7-0-0"><a href="https://luxecollectivefashion.com/pages/returns-policy" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">https://luxecollectivefashion.com/pages/returns-policy</a></div><div data-block="true" data-editor="ebmif" data-offset-key="1s90t-0-0"> </div>

How do I return an order placed on your website?

Luxe Collective Fashion 

For any orders you wish to return that have been placed on Luxe Collective Fashion website.

Website Returns

Returns

Do you accept international submissions?

What type of brands or items do you accept for submission?

Can I part-exchange my items instead of selling them outright?

Why sell with Luxe Collective Fashion and not other platforms?

How do I delete my sellers account?

How do I sell my item to you?

How long does it take to receive an offer?

How do I check the status of my item or offer?

How are offers determined?

Can I negotiate or change my offer?

I resubmitted my item, why has my offer changed?

Can your customer care team inform me of the offer I might receive?

Am I obliged to send my item if I have accepted an offer?

Can I reopen my offer?

Can I amend my submission?

What is a consignment offer / exclusive resale programme?

How long will you list my consignment item for?

Can I request the return of my consignment item?

Consignment Offers / Exclusive Resale Programme

What is an instant buyout offer?

Instant Buyout Offers

Offers

I've accepted an offer, how do I ship my item to you?

Can I combine shipping on my submissions?

Why does my submission tracking state 'pending' / 'item retention'?

Can I track my submission once it has been shipped?

Shipping my submission

When will I receive payment for my item?

What should I do if the payment for my sold item hasn't appeared in my account?

How Do I Change My Bank Details?

Payments

Sell to Us

What payment options do you offer?

Do you offer a payoff scheme?

What condition are your items in?

Do items come with their original packaging?

Do you offer a sourcing service for specific items?

Do you accept offers on website listings?

When will a certain item be back in stock?

Placing an Order

Where do you ship to?

How much is shipping?

How do I track my order?

Can I change my shipping address?

I've missed my delivery, can I get this redirected?

Will I be subject to taxes / duties / customs fees?

Can I cancel my order?

Shipping

Have you received my return?

How long does it take to receive a refund?

Do you cover shipping costs for returns?

Do you offer exchanges?

What happens if my item has arrived faulty or damaged?

How do I return an order placed on TikTok?

TikTok Returns

How do I return an order placed on eBay?

eBay Returns

Are your items authentic?

Can you authenticate my item?

Authenticity

What is the duration of a personal shopping session?

How do I book an appointment?

Do I need to bring anything to my personal shopping appointment?

What happens if I arrive late for my appointment?

Can I reserve or hold items for future purchase?

What if I need to cancel or reschedule my appointment?

Can I get a refund for purchases made during a personal shopping appointment?

What payment methods are accepted at your personal shopping appointments?

Personal Shopping