How do I return an order placed on your website?Updated 4 months ago
We are so sorry to hear that your item has been unsuitable on this occasion and you’re of course more than welcome to return this to us!
If you wish to return your order, we would kindly ask for you to visit the Luxe Collective Fashion Returns Centre to raise your return request.
When requesting a return, we would kindly ask for you to complete the returns form and we will get back to you with further instructions of how to return your order.
Return Eligibility:
Our policy allows you to return the item up to 14 days from you receiving your item. The order must arrived back at our HQ within these 14 days.
- Returned products must be in the same condition as sent out, unworn and with all tags still attached & in the original packaging.
- For hygiene purposes, no refunds will be given for products that have perfume, makeup, body odours or cigarette smoke present.
- Any objects found within the returned item or inside of pockets will be seen as evidence of use.
Return postage is at the buyers cost & responsibility until it has arrived safely with us.
We highly recommend returning your items using a tracked & signed for service to ensure they arrive with us & prevent being lost by the chosen postal service.
Please note: Only professional couriers are eligible to handle any returns goods back to our HQ. As a business we do not allow general public deliveries for returned goods.
Any item that doesn’t meet the criteria set out in the return policy will be rejected and returned to the sender. Please note you could be asked to cover the delivery cost of rejected items.
For full details on our returns policy, please see :