For any queries in regards to shipping your submission to our HQ.
Once you have received and accepted an offer from our team, you will be provided with a prepaid Royal Mail shipping label to send your item to our headquarters. This label includes tracking and insurance coverage up to the value of the offer. After a
Each submission must be sent to our HQ separately, using its corresponding label. This is because each prepaid Royal Mail shipping label provided by our team is insured only up to the value of the specific offer issued. Combining multiple items into
Our warehouse is closed over the weekend. Any shipments in transit during this period will be safely held by Royal Mail's team. As a result, your return tracking status will show as "Pending" or "Item Retention" on Royal Mail's website until we re-op
For UK sellers: If you’ve shipped your submission using our pre-paid Royal Mail shipping label, you can track your item’s delivery directly on Royal Mail’s website here. For international sellers: As you are responsible for shipping your item, please