All articles
Offers
For any queries in regards to our offering process.
Categories
Articles
How do I sell my item to you?
If you wish to sell us, then please begin by creating a Luxe Collective Fashion seller's account. You can do this here. Once your account is successfully created, complete our online "Sell to Us" form with accurate details about your item, including
How long does it take to receive an offer?
Once you have created a sellers account and completed our online sell to us form, we kindly ask that you allow 48 - 72 working hours to receive a response from our buying team as to any potential offers. If you do not receive a response from our team
How do I check the status of my item or offer?
To check the status of your item or the progress of your offer, please log into your sellers dashboard. Once logged in, you can view the status of all active and past submissions. Additionally, you will receive an email notification each time there i
How are offers determined?
Offers for your items are determined by a variety of factors, including brand, condition, market demand, and current trends. Our team of experts conducts a thorough assessment of each item to ensure a fair and competitive price.
Can I negotiate or change my offer?
All offers made by our buying team are final and not subject to change. They are carefully determined based on factors such as popularity, brand, style, color, size, and condition of the item. Please note, if you have been given an Exclusive Resale P
I resubmitted my item, why has my offer changed?
Due to the nature of our business, offers from our buying team can change daily based on factors such as item popularity, customer requests, and stock levels. As a result, you might receive different offers when resubmitting an item compared to previ
Can your customer care team inform me of the offer I might receive?
Unfortunately, our customer care team is unable to advise on how much our buying team would offer for your item. To receive an offer for your item, please create a sellers account and complete our 'Sell to Us' form. Once submitted, our buying team wi
Am I obliged to send my item if I have accepted an offer?
If you change your mind after accepting an offer, you are under no obligation to sell your item with Luxe Collective!. We would kindly ask for you to reach out to our customer care team with the corresponding Case ID who will be more than happy to cl
Can I reopen my offer?
Sadly, our offers are only valid for 7 days due to the nature of our business!. Therefore, if your offer has since closed, we would kindly ask for you to re-submit your item via our online form. Once complete our buying team will be sure to issue the
Can I amend my submission?
Sadly, once an item has been submitted via our online form, as a customer you are unable to amend this. However, please do not hesitate to contact our customer care team and they would be more than happy to amend any incorrect information!