Luxe Collective Fashion 

Each personal shopping session is 30 minutes long. The 30-minute appointment time starts at the scheduled time, not upon arrival. Please arrive on time, as late arrivals cannot be accommodated with extended time and may result in a shortened appointment or cancellation.

Each personal shopping session is 30 minutes long. The 30-minute appointment time starts at the scheduled time, not upon arrival. Please arrive on time, as late arrivals cannot be accommodated with extended time and may result in a shortened appointm

What is the duration of a personal shopping session?

Personal Shopping

Do you accept international submissions?

What type of brands or items do you accept for submission?

Can I part-exchange my items instead of selling them outright?

Why sell with Luxe Collective Fashion and not other platforms?

How do I delete my sellers account?

How do I sell my item to you?

How long does it take to receive an offer?

How do I check the status of my item or offer?

How are offers determined?

Can I negotiate or change my offer?

I resubmitted my item, why has my offer changed?

Can your customer care team inform me of the offer I might receive?

Am I obliged to send my item if I have accepted an offer?

Can I reopen my offer?

Can I amend my submission?

What is a consignment offer / exclusive resale programme?

How long will you list my consignment item for?

Can I request the return of my consignment item?

Consignment Offers / Exclusive Resale Programme

What is an instant buyout offer?

Instant Buyout Offers

Offers

I've accepted an offer, how do I ship my item to you?

Can I combine shipping on my submissions?

Why does my submission tracking state 'pending' / 'item retention'?

Can I track my submission once it has been shipped?

Shipping my submission

When will I receive payment for my item?

What should I do if the payment for my sold item hasn't appeared in my account?

How Do I Change My Bank Details?

Payments

Sell to Us

What payment options do you offer?

Do you offer a payoff scheme?

What condition are your items in?

Do items come with their original packaging?

Do you offer a sourcing service for specific items?

Do you accept offers on website listings?

When will a certain item be back in stock?

Placing an Order

Where do you ship to?

How much is shipping?

How do I track my order?

Can I change my shipping address?

I've missed my delivery, can I get this redirected?

Will I be subject to taxes / duties / customs fees?

Can I cancel my order?

Shipping

Have you received my return?

How long does it take to receive a refund?

Do you cover shipping costs for returns?

Do you offer exchanges?

What happens if my item has arrived faulty or damaged?

How do I return an order placed on TikTok?

TikTok Returns

How do I return an order placed on eBay?

eBay Returns

What is your website returns policy?

How do I return an order placed on your website?

Website Returns

Returns

Are your items authentic?

Can you authenticate my item?

Authenticity

How do I book an appointment?

Do I need to bring anything to my personal shopping appointment?

What happens if I arrive late for my appointment?

Can I reserve or hold items for future purchase?

What if I need to cancel or reschedule my appointment?

Can I get a refund for purchases made during a personal shopping appointment?

What payment methods are accepted at your personal shopping appointments?

What is the duration of a personal shopping session?Updated 4 months ago