Here at Luxe Collective Fashion, we guarantee that all of our items are 100% authentic! Authenticity is our highest priority, and every item we receive into our HQ undergoes rigorous authentication checks by our specialist team to ensure it is genuin

Here at Luxe Collective Fashion, we guarantee that all of our items are 100% authentic! Authenticity is our highest priority, and every item we receive into our HQ undergoes rigorous authentication checks by our specialist team to ensure it is genuine.&#xA0;You can read more about our authentication process <a href="https://luxecollectivefashion.com/pages/authenticity" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;

Are your items authentic?

Unfortunately, at present our team does not offer an authentication service on items unless you are wishing to sell the item to us. Please note: if you submit an item and our team deems it as inauthentic, then you will be asked to pay a £40 authentic

Unfortunately, at present our team does not offer an authentication service on items unless you are wishing to sell the item to us.&#xA0;Please note: if you submit an item and our team deems it as inauthentic, then you will be asked to pay a &#xA3;40 authentication fee to have your item returned back to you. You can read more about this <a href="https://luxecollectivefashion.com/pages/sell-to-luxe-collective" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;

Can you authenticate my item?

Luxe Collective Fashion 

Authenticity

Do you accept international submissions?

What type of brands or items do you accept for submission?

Can I part-exchange my items instead of selling them outright?

Why sell with Luxe Collective Fashion and not other platforms?

How do I delete my sellers account?

How do I sell my item to you?

How long does it take to receive an offer?

How do I check the status of my item or offer?

How are offers determined?

Can I negotiate or change my offer?

I resubmitted my item, why has my offer changed?

Can your customer care team inform me of the offer I might receive?

Am I obliged to send my item if I have accepted an offer?

Can I reopen my offer?

Can I amend my submission?

What is a consignment offer / exclusive resale programme?

How long will you list my consignment item for?

Can I request the return of my consignment item?

Consignment Offers / Exclusive Resale Programme

What is an instant buyout offer?

Instant Buyout Offers

Offers

I've accepted an offer, how do I ship my item to you?

Can I combine shipping on my submissions?

Why does my submission tracking state 'pending' / 'item retention'?

Can I track my submission once it has been shipped?

Shipping my submission

When will I receive payment for my item?

What should I do if the payment for my sold item hasn't appeared in my account?

How Do I Change My Bank Details?

Payments

Sell to Us

What payment options do you offer?

Do you offer a payoff scheme?

What condition are your items in?

Do items come with their original packaging?

Do you offer a sourcing service for specific items?

Do you accept offers on website listings?

When will a certain item be back in stock?

Placing an Order

Where do you ship to?

How much is shipping?

How do I track my order?

Can I change my shipping address?

I've missed my delivery, can I get this redirected?

Will I be subject to taxes / duties / customs fees?

Can I cancel my order?

Shipping

Have you received my return?

How long does it take to receive a refund?

Do you cover shipping costs for returns?

Do you offer exchanges?

What happens if my item has arrived faulty or damaged?

How do I return an order placed on TikTok?

TikTok Returns

How do I return an order placed on eBay?

eBay Returns

What is your website returns policy?

How do I return an order placed on your website?

Website Returns

Returns

What is the duration of a personal shopping session?

How do I book an appointment?

Do I need to bring anything to my personal shopping appointment?

What happens if I arrive late for my appointment?

Can I reserve or hold items for future purchase?

What if I need to cancel or reschedule my appointment?

Can I get a refund for purchases made during a personal shopping appointment?

What payment methods are accepted at your personal shopping appointments?

Personal Shopping